At Josh Johnson Orthodontics, Dr. Josh Johnson has been creating confident smiles in Spokane and Liberty Lake for nearly two decades. With a patient-first philosophy, cutting-edge technology, and a reputation for excellence, trust, and respect, the practice is known for delivering care that makes every patient feel valued.
When Dr. Johnson partnered with us in October 2024, he was looking for more than just marketing support. He wanted a partner who could help him grow strategically, improve team efficiency, and create systems that would sustain long-term success. What followed was a complete transformation that reshaped the way his practice operates and grows.
“Our experience with HIP has been superb. Professional, knowledgeable, terrific communication and they have demonstrated sincere care each step of the way. They have helped us reconsider what is possible, and have been a great partner in helping us get there. Top notch!”
— Dr. Josh Johnson
Since joining HIP’s Patient Acquisition and Retention Framework (PARF®), Josh Johnson Orthodontics has seen measurable growth across every key performance metric. In less than a year, the practice generated 775 leads, with conversion rates consistently holding between 75–80%. Soon after onboarding with us, 56 patients had already started treatment, with 9 more scheduled, demonstrating the effectiveness of the new systems.
Beyond growth, Dr. Johnson’s team benefited from coaching and operational guidance. With our support, the practice reorganized roles and responsibilities, introduced a clear operating system, and implemented cost-saving strategies like switching from Invisalign to Angel Aligners. These changes reduced overhead, created efficiency, and positioned the team for sustainable scalability.
“After reviewing the site, love the look, content, ease of navigation and placements of the call to action. Thanks to you and your team for a job well done. Thanks for efforts to make the website awesome and this process smooth. Do appreciate it.”
— Dr. Josh Johnson
As part of our work together, we launched a modern, patient-friendly website that reflects the personality and professionalism of Josh Johnson Orthodontics. The site highlights Dr. Johnson’s expertise, their trusted team, and the full range of orthodontic services for children, teens, and adults.
Just as important, the site streamlines the patient journey with clear calls to action: free consult scheduling, payment options, a patient portal, and a virtual consult tool. The result is a digital front door that matches the warmth of their in-office experience and helps convert interest into scheduled appointments.
Our partnership with Josh Johnson Orthodontics shows how the Patient Acquisition and Retention Framework (PARF®) creates sustainable growth while strengthening team performance and operations. With the right systems, coaching, and digital tools, we help practices turn opportunity into measurable results.
If you’re ready to elevate your practice, attract more ideal patients, and strengthen your systems, let’s connect. We’ll show you how PARF® can power your next stage of growth.
We’ll help you transform your practice to serve your patients better, empower your team, and build a business and lifestyle that are 100% sustainable.
The results will change more than just your numbers—they’ll change your life.
You’ve got a trusted advisor, a 60+ person team, and a proven system backing you up. All you have to do is be a great doctor—we’ll take care of the rest.
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