When we met Dr. Ana Castilla, she had been running her practice since 2013, growing it from averaging nine starts per month to now doing well over 1,000 starts per year. Since purchasing the practice, her model has evolved over the years, becoming more specialized and more in-tune with the demographic of her target patients.
Part of that evolution is switching to a braces-only model. For many orthodontists, the shift of moving away from aligners to becoming a braces-only practice can be daunting. Dr. Castilla says she often hears other doctors say they can’t stop doing aligners because there aren’t enough patients.
“Talk about mindset — that is absolutely not true,” says Dr. Castilla. And this growth mindset is what led Castilla Orthodontics to partner with HIP.
“It became clear that HIP has not only worked with practices that produce big numbers, but also understands what it takes to succeed in direct to consumer marketing, which is what we live off of.”
-Dr. Ana Castilla
One aspect of Castilla Orthodontics that truly impressed us was their efficiency and focus on the processes and systems in the office. Dr. Castilla and her husband, Dr. Eddy, have a pulse on everything within the business, managing leads, PracticeBeacon, and other processes.
And with that, having a team that is fully bought-in and excited about the processes and systems that are helping them to do their jobs better.
“To the patient, [as an orthodontist] we’re already the expert. It’s about competing on the operations and creating efficiencies to make it easy for patients to choose you.”
-Dr. Ana Castilla
We trained Dr. Castilla’s team on our proven processes, systems, and strategies for turning digital leads into excited patients — it’s all part of our PARF™ framework.
Her team is full of motivated, quick learners and we used a combination of automation and easy-to-use software to ramp up their conversion rates. This led to the impressive ROI of over 335%.
At the same time, we launched a newly designed and fully optimized site to streamline conversions, making it easy for those new patients to schedule a consultation. And it worked.
Growing an already successful practice requires seamless integration between marketing and customer service. PARF™ gives their team the tools they need to ensure valuable leads from the increase in marketing efforts don’t fall through the cracks.
When we implemented our PARF™ framework at Castilla Orthodontics, there wasn’t much we didn’t touch — from upgrading the website to setting up new ad campaigns and training the team on more efficient follow-up practices.
And while the results speak for themselves, Dr. Castilla and her team are not shy about sharing their feelings on the process. We had a visit with their team in January 2023 and were greeted by HIP-themed balloons with “Lead Boss” on them. And that’s what Dr. Castilla and her team are — Lead Bosses.
We’ll help you transform your practice to serve your patients better, empower your team, and build a business and lifestyle that are 100% sustainable.
The results will change more than just your numbers—they’ll change your life.
You’ve got a trusted advisor, a 60+ person team, and a proven system backing you up. All you have to do is be a great doctor—we’ll take care of the rest.
Dr. Andrew Leland sought out HIP because he finally realized his “homemade” processes hit a plateau when it came to growth for his practice. After reading Luke Infinger’s Practice Growth series of books, he declared to his team, “we’re transitioning from a small orthodontic practice into an orthodontic business!”
Harvey & Thomas Orthodontics, became known for their commitment to transforming smiles and providing exceptional patient care. Dr. Thomas and his team serve their community with warmth, precision, and a dedication to each patient’s unique journey, building a trusted reputation across the area.
In an effort to both establish a new brand identity and generate potential patients, we implemented our Patient Acquisition and Retention Framework™. This fully automated solution and turn-key framework was exactly what Knecht Orthodontics needed. We tracked a 481% ROI! And, Knecht Orthodontics is now a leading orthodontic practice with happy patients who are thrilled with their experience.
The Patient Acquisition and Retention Framework™ maximizes your ability to use patient data to connect with new patients, retain existing patients, and grow your practice. The framework is an information matrix that identifies, contacts, schedules, and maintains contact with the patient before, during, and after their treatment.
2690 S Hwy 95a
Cantonment, FL 32533
