Personalized patient care

The Customer-First Secret Orthodontists Are Missing

A Straight Smile Isnโ€™t Enough Anymore In todayโ€™s competitive landscape, patients expect excellent clinical results. A straight smile is the baseline, not the differentiator. What truly sets your orthodontic practice apart is how patients feel from the moment they walk through your doors. Dr. Brice Gilliam calls this approach โ€œunreasonable hospitality,โ€ the idea of exceeding […]

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The Ultimate Patient Journey: Dr. Moffet’s Roadmap For Success

Creating A Memorable First Impression From the moment a patient calls or walks through the door, their experience begins. Dr. David Moffet emphasizes the importance of understanding who you’re speaking with and acknowledging them properly right away. Eliminate frustrating call trees and long hold times that leave patients feeling like an afterthought. “Do you mind

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