Zach Dykes

The Brand Strategy Mistake Costing Your Dental Practice Patients!

Most dental practices run paid ads before they have built a real online presence, and that sequence is why the ads underperform. Luke Infinger of HIP Creative explains the Congruence Effect: why your brand and findability have to come first, and what the data says about the cost of getting it backwards.

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Missed Calls

Why Most Orthodontic and Dental Practices Lose a Million Dollars in Missed Calls (and How to Stop It)

A busy front desk can’t chase every lead, and the misses add up fast. HIP Creative’s new patient scheduling team takes follow-up off the front office completely, working a multi-touch cadence that revives leads sitting untouched for years. Here’s how they do it, and the growth one practice saw.

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Your Job Doesn't Start When the Patient Says Yes... It Starts When They Say No - Blog

Your Job Doesn’t Start When the Patient Says Yes… It Starts When They Say No

Your job as a treatment coordinator does not begin when a patient agrees. It begins when uncertainty shows up. If every patient immediately said yes, you would not need to exist. High-quality orthodontic care requires leadership, not order-taking. Leadership is only needed when there is doubt.

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