Zach Dykes

Your Job Doesn't Start When the Patient Says Yes... It Starts When They Say No - Blog

Your Job Doesn’t Start When the Patient Says Yes… It Starts When They Say No

Your job as a treatment coordinator does not begin when a patient agrees. It begins when uncertainty shows up. If every patient immediately said yes, you would not need to exist. High-quality orthodontic care requires leadership, not order-taking. Leadership is only needed when there is doubt.

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