patient experience Archives

Setting Your Mental Focus and Making a Successful Orthodontic Business with Dr. Castilla

Leave a Comment / Business, Business Strategies, Customer Service, Leadership, Office Culture, Orthodontics, Patient Experience, Reputation Management / By Zach Dykes

In every industry, success largely depends on having a positive attitude and strong mindset. For orthodontic practices, a good mindset can have a significant impact on patient satisfaction, retention, and ultimately the success of the practice. However, it’s not enough to simply invest in fancy new gadgets or technologies to impress patients. A good mindset …

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How Orthodontist Dr. Ben Fishbein Changed His Life with a Simple Shift in Thinking

Leave a Comment / Communication, Customer Service, Leadership, Patient Experience, Reputation Management / By Zach Dykes

Orthodontist Dr. Ben Fishbein is a man who knows the value of a simple shift in thinking. With years of experience in the industry and a passion for helping others, he has transformed not only his own life but the lives of those around him. In this episode, we will explore the key principles that …

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Conclusion of Front Desk Secrets

Leave a Comment / Customer Service, Healthcare, Office Culture, Orthodontics, Patient Experience / By Zach Dykes

When I was put in charge of Chick-fil-A’s leadership program many years ago, I quickly realized that the customer service experience is one of the most important aspects for any business. It was in this season of my life that I learned a lot about customer service, effective communication, and leadership. Not only did this …

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A Team That Understands the Best Practices for Growth: Chapter 10 of Front Desk Secrets

Leave a Comment / Customer Service, Healthcare, Office Culture, Orthodontics, Patient Experience / By Zach Dykes

Having a well-trained team that understands best practices for growth is essential if you want your practice or business to reach its full potential. To achieve success it’s necessary to create an efficient team structure by separating outpatient care center duties from those of the front desk—while still allowing them both to work together seamlessly—so …

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A Team That Succeeds with Tracking and Transparency: Chapter 8 of Front Desk Secrets

Leave a Comment / Customer Service, Office Culture, Orthodontics, Patient Experience / By Zach Dykes

Automation is key when it comes to a successful front desk team. It allows your team to be more efficient and organized, while freeing up their time to focus on other tasks. Automation can help with everything from tracking customer contacts, to scheduling appointments and more. Let’s explore how keeping your leads with PracticeBeacon (PB) …

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A Team That is Accountable: Chapter 7 of Front Desk Secrets

Leave a Comment / Customer Service, Healthcare, Orthodontics, Patient Experience, Uncategorized / By Zach Dykes

Accountability is essential for any business or team that wants to grow, but it can be difficult to ensure that your employees are on track and doing their jobs. It’s not enough to just ask them to do something – you have to follow up with them and make sure they are following through. If …

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A Team That Uses Simple Influence-Driven Scripts: Chapter 5 of Front Desk Secrets

Leave a Comment / Communication, Customer Service, Office Culture, Uncategorized / By Zach Dykes

As a business, it’s important to have team members that can speak confidently and with poise in any situation. But it’s not always easy to find the right words to say in every conversation. That’s where simple scripts come in. Simple influence-driven scripts provide team members with the confidence and guidance they need to handle …

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Orthodontic Tips & Tricks for the BEST Patient Experience

Leave a Comment / Business, Healthcare, Leadership, Patient Experience / By Luke Infinger

Glad to see you back for another episode of All Things Business for Physicians! In today’s episode, we meet with Tracy Martin, a born-and-raised Texan who runs a consulting business for orthodontics practices. She has years of experience working in and with practices of every size and every stage of growth and development. Tune in …

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