As an orthodontist, you understand how important it is to provide your patients with a positive and welcoming experience. You want them to feel comfortable and at ease when they come into your office. You also know that if their first impression of the practice isn’t great, they may be less likely to return for …
A Team That Benefits from the Patient Care Center: Chapter 9 of Front Desk Secrets Read More »
Automation is key when it comes to a successful front desk team. It allows your team to be more efficient and organized, while freeing up their time to focus on other tasks. Automation can help with everything from tracking customer contacts, to scheduling appointments and more. Let’s explore how keeping your leads with PracticeBeacon (PB) …
A Team That Succeeds with Tracking and Transparency: Chapter 8 of Front Desk Secrets Read More »
In today’s digital world, speed is of the utmost importance. If you are an orthodontist or a business owner, you know that leads come in every day on your website, email, and phone. However, if your team isn’t poised to answer these leads quickly and efficiently, they will be gone before you can blink. To …
A Team That Embodies ‘Speed to Lead’: Chapter 6 of Front Desk Secrets Read More »
Regardless of the setting in question, providing healthcare services requires a great diversity of roles across the board. At the top of the pyramid, of course, are physicians, followed by Physician Assistants (PAs) and Nurse Practitioners (NPs), Nurses (RNs) and/or Licensed Practical Nurses (LPNs), Medical Assistants (MAs), and lower-level personnel, including administrative assistants. Some of …
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