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Patient Experience

A Team That Understands Processes and Procedures: Chapter 4 of Front Desk Secrets

Leave a Comment / Business, Communication, Customer Service, Healthcare, Leadership, Orthodontics, Patient Experience /

Are you looking for ways to get more people into your orthodontic office? Or maybe you’re looking to drive more sales in your business. Either way, having a team that understands processes and procedures is key. After all, it’s the team members who handle new patient phone calls and scheduling who have the most critical […]

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A Team That Exudes Positivity: Chapter 3 of Front Desk Secrets

Leave a Comment / Business, Customer Service, Patient Experience /

Having a positive attitude and creating a safe, supportive environment is essential for any successful practice. When your team has a negative outlook, it can create an atmosphere of tension and distraction. This can lead to decreased productivity and overall dissatisfaction with the workplace. So, how can you foster a team that exudes positivity? Recognize

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A Team That Believes in Teamwork: Chapter 2 of Front Desk Secrets

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In any practice or business, teamwork is essential for success. When team members are able to effectively communicate and collaborate, it can result in improved patient care, greater productivity, and a better work environment overall. With proper conflict management and collective leadership, teams can be successful in any industry. If you’re looking for ways to

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A Team That Loves to Serve People: Chapter 1 of Front Desk Secrets

Leave a Comment / Communication, Customer Service, Orthodontics, Patient Experience /

You’ve worked hard to build a business, and the success of your business largely rests on the shoulders of your team. It’s important that you have a work culture that encourages motivation, enthusiasm, and ultimately great customer service. Here are some tips for making sure your team loves their job. Install Incentives One way to

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Front Desk Secrets of the Nation’s Fastest Growing Orthodontic Practices: Introduction

Leave a Comment / Customer Service, Leadership, Office Culture, Patient Acquisitions, Patient Experience /

In order for orthodontic practices to thrive, they need to have a strong front desk & scheduling team in place. The scheduling coordinator is one of the most important members of that team. In this episode, you’ll learn all about the secrets of the front desk in the fastest-growing orthodontic practices and how the right

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Orthodontic Tips & Tricks for the BEST Patient Experience

Leave a Comment / Business, Healthcare, Leadership, Patient Experience /

Glad to see you back for another episode of All Things Business for Physicians! In today’s episode, we meet with Tracy Martin, a born-and-raised Texan who runs a consulting business for orthodontics practices. She has years of experience working in and with practices of every size and every stage of growth and development. Tune in

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