Audiobook

A Team That Understands Processes and Procedures: Chapter 4 of Front Desk Secrets

Leave a Comment / Business, Communication, Customer Service, Healthcare, Leadership, Orthodontics, Patient Experience /

Are you looking for ways to get more people into your orthodontic office? Or maybe you’re looking to drive more sales in your business. Either way, having a team that understands processes and procedures is key. After all, it’s the team members who handle new patient phone calls and scheduling who have the most critical […]

A Team That Understands Processes and Procedures: Chapter 4 of Front Desk Secrets Read More »

A Team That Loves to Serve People: Chapter 1 of Front Desk Secrets

Leave a Comment / Communication, Customer Service, Orthodontics, Patient Experience /

You’ve worked hard to build a business, and the success of your business largely rests on the shoulders of your team. It’s important that you have a work culture that encourages motivation, enthusiasm, and ultimately great customer service. Here are some tips for making sure your team loves their job. Install Incentives One way to

A Team That Loves to Serve People: Chapter 1 of Front Desk Secrets Read More »

Front Desk Secrets of the Nation’s Fastest Growing Orthodontic Practices: Introduction

Leave a Comment / Customer Service, Leadership, Office Culture, Patient Acquisitions, Patient Experience /

In order for orthodontic practices to thrive, they need to have a strong front desk & scheduling team in place. The scheduling coordinator is one of the most important members of that team. In this episode, you’ll learn all about the secrets of the front desk in the fastest-growing orthodontic practices and how the right

Front Desk Secrets of the Nation’s Fastest Growing Orthodontic Practices: Introduction Read More »