As an orthodontist, you understand how important it is to provide your patients with a positive and welcoming experience. You want them to feel comfortable and at ease when they come into your office. You also know that if their first impression of the practice isn’t great, they may be less likely to return for […]
A Team That Benefits from the Patient Care Center: Chapter 9 of Front Desk Secrets Read More »
Automation is key when it comes to a successful front desk team. It allows your team to be more efficient and organized, while freeing up their time to focus on other tasks. Automation can help with everything from tracking customer contacts, to scheduling appointments and more. Let’s explore how keeping your leads with PracticeBeacon (PB)
A Team That Succeeds with Tracking and Transparency: Chapter 8 of Front Desk Secrets Read More »
Accountability is essential for any business or team that wants to grow, but it can be difficult to ensure that your employees are on track and doing their jobs. It’s not enough to just ask them to do something – you have to follow up with them and make sure they are following through. If
A Team That is Accountable: Chapter 7 of Front Desk Secrets Read More »
In today’s digital world, speed is of the utmost importance. If you are an orthodontist or a business owner, you know that leads come in every day on your website, email, and phone. However, if your team isn’t poised to answer these leads quickly and efficiently, they will be gone before you can blink. To
A Team That Embodies ‘Speed to Lead’: Chapter 6 of Front Desk Secrets Read More »
As a business, it’s important to have team members that can speak confidently and with poise in any situation. But it’s not always easy to find the right words to say in every conversation. That’s where simple scripts come in. Simple influence-driven scripts provide team members with the confidence and guidance they need to handle
A Team That Uses Simple Influence-Driven Scripts: Chapter 5 of Front Desk Secrets Read More »
Are you looking for ways to get more people into your orthodontic office? Or maybe you’re looking to drive more sales in your business. Either way, having a team that understands processes and procedures is key. After all, it’s the team members who handle new patient phone calls and scheduling who have the most critical
A Team That Understands Processes and Procedures: Chapter 4 of Front Desk Secrets Read More »
Having a positive attitude and creating a safe, supportive environment is essential for any successful practice. When your team has a negative outlook, it can create an atmosphere of tension and distraction. This can lead to decreased productivity and overall dissatisfaction with the workplace. So, how can you foster a team that exudes positivity? Recognize
A Team That Exudes Positivity: Chapter 3 of Front Desk Secrets Read More »
In any practice or business, teamwork is essential for success. When team members are able to effectively communicate and collaborate, it can result in improved patient care, greater productivity, and a better work environment overall. With proper conflict management and collective leadership, teams can be successful in any industry. If you’re looking for ways to
A Team That Believes in Teamwork: Chapter 2 of Front Desk Secrets Read More »
You’ve worked hard to build a business, and the success of your business largely rests on the shoulders of your team. It’s important that you have a work culture that encourages motivation, enthusiasm, and ultimately great customer service. Here are some tips for making sure your team loves their job. Install Incentives One way to
A Team That Loves to Serve People: Chapter 1 of Front Desk Secrets Read More »
In order for orthodontic practices to thrive, they need to have a strong front desk & scheduling team in place. The scheduling coordinator is one of the most important members of that team. In this episode, you’ll learn all about the secrets of the front desk in the fastest-growing orthodontic practices and how the right
Front Desk Secrets of the Nation’s Fastest Growing Orthodontic Practices: Introduction Read More »
Today’s episode of All Things Business for Physicians features David Staughton from Melbourne, Australia, a geologist-turned-hospitality-entrepreneur-turned-business-growth-expert who is now a consultant for private practice owners. Tune into this episode to learn about: What makes or breaks the patient experience, and why practices often struggle with providing a good one. Why it’s so crucial to find and hire
Delivering a VIP Patient Experience Read More »