Culture

Tying It All Together: Chapter 7 of The Ultimate Treatment Coordinator

Leave a Comment / Business Strategies, Leadership, Office Culture, Patient Acquisitions, Patient Experience /

As we’ve seen, the new patient journey is the backbone of orthodontic practice growth. From the first point of contact to commencing treatment, every stage must be executed with precision, empathy, and efficiency. By implementing the strategies outlined in the Orthodontic Practice Growth Series, your front desk and scheduling coordinators, as well as the treatment […]

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Fostering the Right Mindset: Chapter 2 of The Ultimate Treatment Coordinator

Leave a Comment / Business Strategies, Communication, Customer Service, Leadership, Office Culture /

Change is inevitable, and this is especially true when it comes to business. As the world around us shifts and evolves, so too must our businesses. While change can be uncomfortable, it’s often necessary in order to achieve growth within our organizations. This is especially true for those in the orthodontics industry who are striving

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How Orthodontist Dr. Ben Fishbein Changed His Life with a Simple Shift in Thinking

Leave a Comment / Communication, Customer Service, Leadership, Patient Experience, Reputation Management /

Orthodontist Dr. Ben Fishbein is a man who knows the value of a simple shift in thinking. With years of experience in the industry and a passion for helping others, he has transformed not only his own life but the lives of those around him. In this episode, we will explore the key principles that

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Conclusion of Front Desk Secrets

Leave a Comment / Customer Service, Healthcare, Office Culture, Orthodontics, Patient Experience /

When I was put in charge of Chick-fil-A’s leadership program many years ago, I quickly realized that the customer service experience is one of the most important aspects for any business. It was in this season of my life that I learned a lot about customer service, effective communication, and leadership. Not only did this

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A Team That Uses Simple Influence-Driven Scripts: Chapter 5 of Front Desk Secrets

Leave a Comment / Communication, Customer Service, Office Culture, Uncategorized /

As a business, it’s important to have team members that can speak confidently and with poise in any situation. But it’s not always easy to find the right words to say in every conversation. That’s where simple scripts come in. Simple influence-driven scripts provide team members with the confidence and guidance they need to handle

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Office Culture Tips From Dr. Ben Fishbein

Leave a Comment / Healthcare, Office Culture /

Today’s episode of All Things Business for Physicians features Dr. Ben Fishbein. He’s a board-certified orthodontist in the Pensacola, FL area and has been voted “Best Orthodontist” by local news outlets including the Pensacola News Journal and Pensacola Independent News. He’s also been recognized for his pro-bono work with the organization Smiles Changes Lives. Here are a few of the main things you’ll

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