The success of any orthodontic practice is based on their ability to bring new patients in the door. However, if you are already seeing a large number of patients, it can be difficult to accommodate the influx of new consults without having to work longer hours. In this blog post, we will discuss how the …
Implementing the 30-Minute Consultation: Chapter 3 of The Ultimate Treatment Coordinator Read More »
Change is inevitable, and this is especially true when it comes to business. As the world around us shifts and evolves, so too must our businesses. While change can be uncomfortable, it’s often necessary in order to achieve growth within our organizations. This is especially true for those in the orthodontics industry who are striving …
Fostering the Right Mindset: Chapter 2 of The Ultimate Treatment Coordinator Read More »
Orthodontist Dr. Ben Fishbein is a man who knows the value of a simple shift in thinking. With years of experience in the industry and a passion for helping others, he has transformed not only his own life but the lives of those around him. In this episode, we will explore the key principles that …
How Orthodontist Dr. Ben Fishbein Changed His Life with a Simple Shift in Thinking Read More »
When I was put in charge of Chick-fil-A’s leadership program many years ago, I quickly realized that the customer service experience is one of the most important aspects for any business. It was in this season of my life that I learned a lot about customer service, effective communication, and leadership. Not only did this …
Having a well-trained team that understands best practices for growth is essential if you want your practice or business to reach its full potential. To achieve success it’s necessary to create an efficient team structure by separating outpatient care center duties from those of the front desk—while still allowing them both to work together seamlessly—so …
A Team That Understands the Best Practices for Growth: Chapter 10 of Front Desk Secrets Read More »
As an orthodontist, you understand how important it is to provide your patients with a positive and welcoming experience. You want them to feel comfortable and at ease when they come into your office. You also know that if their first impression of the practice isn’t great, they may be less likely to return for …
A Team That Benefits from the Patient Care Center: Chapter 9 of Front Desk Secrets Read More »
Automation is key when it comes to a successful front desk team. It allows your team to be more efficient and organized, while freeing up their time to focus on other tasks. Automation can help with everything from tracking customer contacts, to scheduling appointments and more. Let’s explore how keeping your leads with PracticeBeacon (PB) …
A Team That Succeeds with Tracking and Transparency: Chapter 8 of Front Desk Secrets Read More »
Accountability is essential for any business or team that wants to grow, but it can be difficult to ensure that your employees are on track and doing their jobs. It’s not enough to just ask them to do something – you have to follow up with them and make sure they are following through. If …
A Team That is Accountable: Chapter 7 of Front Desk Secrets Read More »
In today’s digital world, speed is of the utmost importance. If you are an orthodontist or a business owner, you know that leads come in every day on your website, email, and phone. However, if your team isn’t poised to answer these leads quickly and efficiently, they will be gone before you can blink. To …
A Team That Embodies ‘Speed to Lead’: Chapter 6 of Front Desk Secrets Read More »
As a business, it’s important to have team members that can speak confidently and with poise in any situation. But it’s not always easy to find the right words to say in every conversation. That’s where simple scripts come in. Simple influence-driven scripts provide team members with the confidence and guidance they need to handle …
A Team That Uses Simple Influence-Driven Scripts: Chapter 5 of Front Desk Secrets Read More »
In our latest episode of the GrowOrtho podcast, we sit down with Melanie Deziel, the Co-Founder and VP at GroupUps. We discuss how to get the best prices on supplies and services for your orthodontic and dental practice, the cost, and the onboarding process for GoupUps. Here are some key takeaways from our conversation with …
Get the Best Price on Supplies & Services with GroupUps Read More »
We’re pleased to have you back for another episode of The GrowOrtho Podcast! In today’s episode, we have the pleasure of talking to Dr. Ben Fishbein of the massively successful practice Fishbein Orthodontics, which currently has eight locations throughout the Florida panhandle. Be sure to tune in to hear about: Dr. Ben’s origin story and how his “day-in-the-life” …
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