The GrowOrtho Podcast - Page 2 of 3

Visualizing Your Future Plans: Chapter 8 of The Ultimate Treatment Coordinator

Leave a Comment / Business Strategies, Leadership, Office Culture, Patient Acquisitions, Patient Experience / Zach Dykes

Welcome to the latest installment of our Orthodontic Practice Growth Series! If you’ve been following along, you know that we’ve already covered the efficacy of training your scheduling coordinator to respond to leads promptly and effectively (in Book 1: Front Desk Secrets), as well as how to build a stellar treatment coordinator who ensures those […]

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Tying It All Together: Chapter 7 of The Ultimate Treatment Coordinator

Leave a Comment / Business Strategies, Leadership, Office Culture, Patient Acquisitions, Patient Experience / Zach Dykes

As we’ve seen, the new patient journey is the backbone of orthodontic practice growth. From the first point of contact to commencing treatment, every stage must be executed with precision, empathy, and efficiency. By implementing the strategies outlined in the Orthodontic Practice Growth Series, your front desk and scheduling coordinators, as well as the treatment

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Tracking and Following Up with Pending Patients: Chapter 6 of The Ultimate Treatment Coordinator

Leave a Comment / Business, Business Strategies, Communication, Customer Service, Leadership, Office Culture, Patient Acquisitions / Zach Dykes

In the ever-competitive world of healthcare, retaining patients and ensuring they receive the best possible care is paramount to the success of your practice. Despite your team’s commitment to helping patients make informed decisions, there will always be those who are not yet ready to pursue treatment, leaving your practice on a “pending” status. This

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Positioning the Same-Day Start: Chapter 5 of The Ultimate Treatment Coordinator

Leave a Comment / Business, Business Strategies, Communication, Customer Service, Leadership, Office Culture, Patient Acquisitions / Zach Dykes

In today’s fast-paced world, dental practices are striving to keep up with the demand for efficient and prompt services. One proven strategy that has been working wonders for many dental offices is starting the treatment on the same day as the free consultation. But why is it so crucial to get the patient in the

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Fostering the Right Mindset: Chapter 2 of The Ultimate Treatment Coordinator

Leave a Comment / Business Strategies, Communication, Customer Service, Leadership, Office Culture / Zach Dykes

Change is inevitable, and this is especially true when it comes to business. As the world around us shifts and evolves, so too must our businesses. While change can be uncomfortable, it’s often necessary in order to achieve growth within our organizations. This is especially true for those in the orthodontics industry who are striving

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Reevaluating the Treatment Coordinator (TC) Role: Chapter 1 of The Ultimate Treatment Coordinator

Leave a Comment / Business Strategies, Healthcare, Leadership, Office Culture, Orthodontics, Patient Experience / Zach Dykes

When a lead comes to your office for an initial consultation, they are taking a leap of faith. They know they want to get their crooked teeth straightened, but they don’t know if they will like you, your office, or your team. They’re not sure if the process will fit into their life and schedule.

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Introduction to The Ultimate Treatment Coordinator

Leave a Comment / Business Strategies, Communication, Customer Service, Leadership, Office Culture, Orthodontics, Patient Experience / Zach Dykes

Introducing Book 2 of The Orthodontic Practice Growth Series—The Ultimate Treatment Coordinator: Closing Secrets of the Nation’s Top 1% Orthodontic Practices by Luke Infinger! This series focuses on the Treatment Coordinator role, which is the person responsible for inspiring new patients to make the commitment to the process of straightening their teeth and building a

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Conclusion of Front Desk Secrets

Leave a Comment / Customer Service, Healthcare, Office Culture, Orthodontics, Patient Experience / Zach Dykes

When I was put in charge of Chick-fil-A’s leadership program many years ago, I quickly realized that the customer service experience is one of the most important aspects for any business. It was in this season of my life that I learned a lot about customer service, effective communication, and leadership. Not only did this

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A Team That Understands the Best Practices for Growth: Chapter 10 of Front Desk Secrets

Leave a Comment / Customer Service, Healthcare, Office Culture, Orthodontics, Patient Experience / Zach Dykes

Having a well-trained team that understands best practices for growth is essential if you want your practice or business to reach its full potential. To achieve success it’s necessary to create an efficient team structure by separating outpatient care center duties from those of the front desk—while still allowing them both to work together seamlessly—so

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A Team That Benefits from the Patient Care Center: Chapter 9 of Front Desk Secrets

Leave a Comment / Communication, Customer Service, Healthcare, Office Culture, Patient Experience / Zach Dykes

As an orthodontist, you understand how important it is to provide your patients with a positive and welcoming experience. You want them to feel comfortable and at ease when they come into your office. You also know that if their first impression of the practice isn’t great, they may be less likely to return for

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A Team That Succeeds with Tracking and Transparency: Chapter 8 of Front Desk Secrets

Leave a Comment / Customer Service, Office Culture, Orthodontics, Patient Experience / Zach Dykes

Automation is key when it comes to a successful front desk team. It allows your team to be more efficient and organized, while freeing up their time to focus on other tasks. Automation can help with everything from tracking customer contacts, to scheduling appointments and more. Let’s explore how keeping your leads with PracticeBeacon (PB)

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A Team That Embodies ‘Speed to Lead’: Chapter 6 of Front Desk Secrets

Leave a Comment / Customer Service, Healthcare, Office Culture, Orthodontics, Patient Experience, Uncategorized / Zach Dykes

In today’s digital world, speed is of the utmost importance. If you are an orthodontist or a business owner, you know that leads come in every day on your website, email, and phone. However, if your team isn’t poised to answer these leads quickly and efficiently, they will be gone before you can blink. To

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