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Introducing Book 2 of The Orthodontic Practice Growth Series—The Ultimate Treatment Coordinator: Closing Secrets of the Nation’s Top 1% Orthodontic Practices by Luke Infinger! This series focuses on the Treatment Coordinator role, which is the person responsible for inspiring new patients to make the commitment to the process of straightening their teeth and building a […]
Introduction to The Ultimate Treatment Coordinator Read More »
When I was put in charge of Chick-fil-A’s leadership program many years ago, I quickly realized that the customer service experience is one of the most important aspects for any business. It was in this season of my life that I learned a lot about customer service, effective communication, and leadership. Not only did this
Conclusion of Front Desk Secrets Read More »
Having a well-trained team that understands best practices for growth is essential if you want your practice or business to reach its full potential. To achieve success it’s necessary to create an efficient team structure by separating outpatient care center duties from those of the front desk—while still allowing them both to work together seamlessly—so
A Team That Understands the Best Practices for Growth: Chapter 10 of Front Desk Secrets Read More »
Automation is key when it comes to a successful front desk team. It allows your team to be more efficient and organized, while freeing up their time to focus on other tasks. Automation can help with everything from tracking customer contacts, to scheduling appointments and more. Let’s explore how keeping your leads with PracticeBeacon (PB)
A Team That Succeeds with Tracking and Transparency: Chapter 8 of Front Desk Secrets Read More »
Accountability is essential for any business or team that wants to grow, but it can be difficult to ensure that your employees are on track and doing their jobs. It’s not enough to just ask them to do something – you have to follow up with them and make sure they are following through. If
A Team That is Accountable: Chapter 7 of Front Desk Secrets Read More »
In today’s digital world, speed is of the utmost importance. If you are an orthodontist or a business owner, you know that leads come in every day on your website, email, and phone. However, if your team isn’t poised to answer these leads quickly and efficiently, they will be gone before you can blink. To
A Team That Embodies ‘Speed to Lead’: Chapter 6 of Front Desk Secrets Read More »
Are you looking for ways to get more people into your orthodontic office? Or maybe you’re looking to drive more sales in your business. Either way, having a team that understands processes and procedures is key. After all, it’s the team members who handle new patient phone calls and scheduling who have the most critical
A Team That Understands Processes and Procedures: Chapter 4 of Front Desk Secrets Read More »
You’ve worked hard to build a business, and the success of your business largely rests on the shoulders of your team. It’s important that you have a work culture that encourages motivation, enthusiasm, and ultimately great customer service. Here are some tips for making sure your team loves their job. Install Incentives One way to
A Team That Loves to Serve People: Chapter 1 of Front Desk Secrets Read More »
Starting your own practice can be the most rewarding step in your career as an orthodontist– and the most challenging. Whether you’re just out of residency and looking to start up your own practice, or an associate looking to control your destiny, you’ll need to quickly build a steady stream of new patients for your
How to Start an Orthodontic Practice in 2024 Read More »
When you do an online search for orthodontists, do you have to scroll to the second page of search results before you see your website? They say if you’ve got something to hide, put it on the second page of Google because nobody ever looks there—in fact, 91% of searchers don’t go past the first
Dominate Google Search with SEO for Orthodontists Read More »
You could have a fantastic orthodontic practice with a beautiful location and top-notch staff. Still, if you aren’t easy to find online through local search results, nobody is going to know it. For most patients, the search for an orthodontist starts with a Google search. And the first result gets 10x the number of clicks
Local SEO for Orthodontists: Put Your Practice on the Map Read More »
In this GrowOrtho Podcast Episode, we will be learning more about Gaidge with their COO, Suzanne Wilson. Orthodontists need to be able to track their production and collection data in order to analyze their business performance. Gaidge has developed software that makes this process easier and more efficient. This software allows orthodontists to generate detailed
Tracking & Reporting for Orthodontists with Gaidge Read More »