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Visualizing Your Future Plans: Chapter 8 of The Ultimate Treatment Coordinator

Leave a Comment / Business Strategies, Leadership, Office Culture, Patient Acquisitions, Patient Experience / Zach Dykes

Welcome to the latest installment of our Orthodontic Practice Growth Series! If you’ve been following along, you know that we’ve already covered the efficacy of training your scheduling coordinator to respond to leads promptly and effectively (in Book 1: Front Desk Secrets), as well as how to build a stellar treatment coordinator who ensures those […]

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Tying It All Together: Chapter 7 of The Ultimate Treatment Coordinator

Leave a Comment / Business Strategies, Leadership, Office Culture, Patient Acquisitions, Patient Experience / Zach Dykes

As we’ve seen, the new patient journey is the backbone of orthodontic practice growth. From the first point of contact to commencing treatment, every stage must be executed with precision, empathy, and efficiency. By implementing the strategies outlined in the Orthodontic Practice Growth Series, your front desk and scheduling coordinators, as well as the treatment

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Tracking and Following Up with Pending Patients: Chapter 6 of The Ultimate Treatment Coordinator

Leave a Comment / Business, Business Strategies, Communication, Customer Service, Leadership, Office Culture, Patient Acquisitions / Zach Dykes

In the ever-competitive world of healthcare, retaining patients and ensuring they receive the best possible care is paramount to the success of your practice. Despite your team’s commitment to helping patients make informed decisions, there will always be those who are not yet ready to pursue treatment, leaving your practice on a “pending” status. This

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Positioning the Same-Day Start: Chapter 5 of The Ultimate Treatment Coordinator

Leave a Comment / Business, Business Strategies, Communication, Customer Service, Leadership, Office Culture, Patient Acquisitions / Zach Dykes

In today’s fast-paced world, dental practices are striving to keep up with the demand for efficient and prompt services. One proven strategy that has been working wonders for many dental offices is starting the treatment on the same day as the free consultation. But why is it so crucial to get the patient in the

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Implementing the 30-Minute Consultation: Chapter 3 of The Ultimate Treatment Coordinator

Leave a Comment / Business, Business Strategies, Communication, Customer Service, Healthcare, Leadership, Orthodontics, Patient Experience / Zach Dykes

The success of any orthodontic practice is based on their ability to bring new patients in the door. However, if you are already seeing a large number of patients, it can be difficult to accommodate the influx of new consults without having to work longer hours. In this blog post, we will discuss how the

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Fostering the Right Mindset: Chapter 2 of The Ultimate Treatment Coordinator

Leave a Comment / Business Strategies, Communication, Customer Service, Leadership, Office Culture / Zach Dykes

Change is inevitable, and this is especially true when it comes to business. As the world around us shifts and evolves, so too must our businesses. While change can be uncomfortable, it’s often necessary in order to achieve growth within our organizations. This is especially true for those in the orthodontics industry who are striving

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Reevaluating the Treatment Coordinator (TC) Role: Chapter 1 of The Ultimate Treatment Coordinator

Leave a Comment / Business Strategies, Healthcare, Leadership, Office Culture, Orthodontics, Patient Experience / Zach Dykes

When a lead comes to your office for an initial consultation, they are taking a leap of faith. They know they want to get their crooked teeth straightened, but they don’t know if they will like you, your office, or your team. They’re not sure if the process will fit into their life and schedule.

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Introduction to The Ultimate Treatment Coordinator

Leave a Comment / Business Strategies, Communication, Customer Service, Leadership, Office Culture, Orthodontics, Patient Experience / Zach Dykes

Introducing Book 2 of The Orthodontic Practice Growth Series—The Ultimate Treatment Coordinator: Closing Secrets of the Nation’s Top 1% Orthodontic Practices by Luke Infinger! This series focuses on the Treatment Coordinator role, which is the person responsible for inspiring new patients to make the commitment to the process of straightening their teeth and building a

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How Orthodontist Dr. Ben Fishbein Changed His Life with a Simple Shift in Thinking

Leave a Comment / Communication, Customer Service, Leadership, Patient Experience, Reputation Management / Zach Dykes

Orthodontist Dr. Ben Fishbein is a man who knows the value of a simple shift in thinking. With years of experience in the industry and a passion for helping others, he has transformed not only his own life but the lives of those around him. In this episode, we will explore the key principles that

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A Team That Understands Processes and Procedures: Chapter 4 of Front Desk Secrets

Leave a Comment / Business, Communication, Customer Service, Healthcare, Leadership, Orthodontics, Patient Experience / Zach Dykes

Are you looking for ways to get more people into your orthodontic office? Or maybe you’re looking to drive more sales in your business. Either way, having a team that understands processes and procedures is key. After all, it’s the team members who handle new patient phone calls and scheduling who have the most critical

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Front Desk Secrets of the Nation’s Fastest Growing Orthodontic Practices: Introduction

Leave a Comment / Customer Service, Leadership, Office Culture, Patient Acquisitions, Patient Experience / Zach Dykes

In order for orthodontic practices to thrive, they need to have a strong front desk & scheduling team in place. The scheduling coordinator is one of the most important members of that team. In this episode, you’ll learn all about the secrets of the front desk in the fastest-growing orthodontic practices and how the right

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How to Continue to Grow Your Orthodontic Practice with Creative Strategies

Leave a Comment / Accounting, Business, Content Marketing, Leadership, Office Culture / Zach Dykes

Growing a successful orthodontic practice is no small feat and requires careful planning, dedication, and commitment. In this podcast, we’ll discuss three strategies for driving growth in your orthodontic practice: hiring the right people, building a good company culture, and setting up leadership accountability. Let’s dive in! Hiring the Right People The key to running

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